Terms of Service

Effective Date: July 23, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) form a legally binding agreement between you (“you,” “Client,” or “User”) and Maple Peak Wellness Inc. (“Maple Peak Wellness Inc.,” “we,” “us,” or “our”) governing your access to and use of our services, facilities, programs, classes, sessions, consultations, websites, communications, and related offerings.

By booking, purchasing, attending, accessing, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by any policies referenced herein. If you do not agree, you must not use our services.

Our services are offered in Canada and are intended for users who are legally able to enter into a binding agreement. If you are using our services on behalf of another person or entity, you represent and warrant that you have authority to bind that person or entity to these Terms.

2. Scope of Services

Maple Peak Wellness Inc. provides fitness and wellness services that may include, without limitation:

• Personal training;
• Small group fitness classes;
• Mobility and flexibility sessions;
• Nutrition coaching;
• Recovery and stretch therapy; and
• Corporate wellness programs.

Services may be delivered in person, virtually, at third-party locations, or through a combination of formats, as determined by us. The availability, duration, schedule, pricing, and format of services may vary and are subject to change.

Any fitness, wellness, or nutrition information provided by Maple Peak Wellness Inc. is intended for general informational and educational purposes only and is not a substitute for diagnosis, treatment, or medical advice from a physician or other qualified healthcare professional. You are responsible for determining whether our services are appropriate for your personal health and fitness needs.

We may refuse, suspend, or discontinue services where we reasonably believe it is necessary for safety, operational, legal, or conduct-related reasons.

3. User Obligations and Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information when registering, booking, or communicating with us;
• Promptly update us if your health status, contact information, or other material information changes;
• Consult with a physician or other qualified healthcare professional before beginning any exercise, nutrition, or recovery program, especially if you have a medical condition, are pregnant, recently injured, or have any limitations;
• Follow all instructions, safety guidance, facility rules, and reasonable directions given by our staff or contractors;
• Use equipment safely and responsibly and notify us immediately of any malfunction, hazard, injury, pain, dizziness, or discomfort;
• Refrain from using our services while under the influence of alcohol, recreational drugs, or any substance that may impair your judgment or physical ability;
• Conduct yourself respectfully toward staff, contractors, clients, and other participants;
• Not misuse, copy, interfere with, or damage our property, equipment, systems, or materials; and
• Comply with all applicable federal, provincial, and municipal laws and regulations.

You represent that you are physically and mentally capable of participating in the services you select, or that you have disclosed all material limitations and received appropriate clearance to participate.

If you are registering a minor, or if a minor participates in services, the parent or legal guardian is responsible for the minor’s conduct, safety, and compliance with these Terms, and agrees to be bound by them on the minor’s behalf to the fullest extent permitted by law.

4. Payment Terms and Conditions

Fees for services, memberships, packages, classes, consultations, and other offerings will be communicated at the time of purchase, booking, or enrollment. Unless otherwise stated, all fees are payable in Canadian dollars (CAD).

Payments may be collected in advance, at the time of booking, on a recurring basis, or upon completion of services, depending on the service selected. We may require a valid credit card or other approved payment method to secure bookings.

You authorize Maple Peak Wellness Inc. and its designated payment processors to charge your selected payment method for all applicable fees, taxes, cancellation charges, late fees, and any other amounts owed under these Terms.

Prices do not include applicable taxes unless expressly stated otherwise. You are responsible for all applicable taxes, including GST/HST, where required by law.

If any payment is declined, reversed, charged back, or otherwise fails, we may suspend or terminate access to services until all outstanding amounts are paid in full. You are responsible for any bank fees, chargeback fees, collection costs, and reasonable legal fees incurred by us in connection with unpaid amounts, to the extent permitted by law.

We reserve the right to change our pricing, fees, and payment policies at any time, provided that changes will not apply retroactively to services already purchased and paid for, unless otherwise agreed in writing or required by law.

5. Cancellation and Refund Policy

Cancellations and rescheduling are subject to the applicable booking terms in effect at the time of purchase. Unless a different policy is expressly stated for a particular service or package:

• Clients must provide at least 24 hours’ notice to cancel or reschedule a personal training session, private appointment, or coaching session without penalty;
• Late cancellations, no-shows, or missed appointments may be charged in full;
• Small group classes may have separate cancellation windows and waitlist procedures, which will be disclosed at booking;
• Corporate wellness programs may be governed by separate service agreements, statements of work, or booking terms.

Refunds, if any, are issued at our discretion and in accordance with applicable law and any written service-specific policy. Prepaid sessions or packages are generally non-refundable once purchased, except where required by law or where we expressly agree otherwise in writing.

If we cancel a scheduled session or class, we may, at our discretion, offer a rescheduled appointment, a credit, or a refund for the cancelled portion of the service. We are not responsible for costs you incur in connection with a cancellation, including travel, childcare, or missed work expenses.

Where a refund is approved, it will typically be returned to the original payment method within a reasonable period, subject to processing times of financial institutions.

Nothing in these Terms affects any mandatory rights you may have under applicable Canadian consumer protection laws that cannot be waived by contract.

6. Liability Limitations

Participation in fitness, exercise, mobility, recovery, and nutrition-related services carries inherent risks, including the risk of injury, illness, aggravation of existing conditions, property damage, or, in rare cases, death. By using our services, you voluntarily assume all risks associated with participation to the fullest extent permitted by law.

You acknowledge and agree that:

• Our services are not medical treatment and do not replace consultation, diagnosis, or care provided by licensed healthcare professionals;
• You are solely responsible for determining whether to participate in any exercise, movement, or nutrition recommendation;
• You must stop participation immediately if you experience pain, dizziness, shortness of breath, nausea, or any other concerning symptom; and
• You are responsible for the security of your personal belongings.

To the fullest extent permitted by law, Maple Peak Wellness Inc., including its directors, officers, employees, contractors, agents, affiliates, and representatives, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of our services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising from or related to the services will not exceed the amount you paid to us for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or one hundred Canadian dollars (CAD $100), whichever is greater, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such exclusion is not permitted.

You agree to release, waive, and hold harmless Maple Peak Wellness Inc. from claims arising from your voluntary participation to the maximum extent permitted by applicable law.

7. Intellectual Property Rights

All content, materials, training plans, class formats, programs, text, graphics, videos, logos, trademarks, service marks, documents, presentations, and other intellectual property made available by Maple Peak Wellness Inc. are owned by us or our licensors and are protected by Canadian and international intellectual property laws.

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use materials provided to you solely for your own internal, non-commercial use in connection with our services.

You must not, without our prior written consent:

• Copy, reproduce, distribute, publish, display, modify, or create derivative works from our materials;
• Record, photograph, or livestream classes or sessions where prohibited;
• Use our name, trademarks, or branding in a confusing, misleading, or unauthorized manner; or
• Reverse engineer, scrape, or exploit any materials or systems belonging to us.

Any feedback, testimonials, suggestions, or ideas you provide to us may be used by Maple Peak Wellness Inc. without restriction or compensation, subject to applicable privacy laws.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and comparable provincial privacy legislation.

Personal information may include contact information, health-related information you choose to provide, payment details, booking history, communications, and service preferences. We use personal information to:

• Provide and manage our services;
• Communicate with you about bookings, updates, and account matters;
• Process payments and maintain business records;
• Assess service suitability and support safe participation;
• Improve our services and operations; and
• Comply with legal and regulatory obligations.

By providing health or wellness-related information, you consent to our collection and use of that information for service delivery and safety purposes, subject to applicable law and our privacy practices.

We may use third-party service providers to support scheduling, communications, payments, analytics, or storage. These providers may process personal information on our behalf in accordance with contractual and legal safeguards.

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we maintain a separate privacy policy, that policy is incorporated by reference into these Terms. In the event of a conflict, the privacy policy will govern with respect to privacy matters unless these Terms expressly state otherwise.

9. Force Majeure

Maple Peak Wellness Inc. will not be liable for any delay, interruption, cancellation, or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, pandemic, epidemic, public health orders, labour disputes, power failures, equipment failures, supply chain disruptions, governmental actions, civil unrest, terrorism, war, or internet/service outages.

In the event of force majeure, we may suspend services, reschedule appointments, modify delivery methods, or take other reasonable measures as necessary. Where practicable, we will use reasonable efforts to notify affected clients.

10. Changes to Terms

We may revise these Terms from time to time to reflect operational changes, legal requirements, or improvements to our services. Updated Terms will be posted or otherwise made available, and the effective date will be updated accordingly.

Your continued use of our services after the revised Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, your use of our services, or your relationship with Maple Peak Wellness Inc. will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in Ontario, Canada will have exclusive jurisdiction over any dispute arising from or related to these Terms or our services, subject to any non-waivable rights you may have under applicable law.

12. Contact Information

If you have questions, concerns, or requests regarding these Terms or our services, please contact us at:

• Maple Peak Wellness Inc.
• Maple Peak Wellness, 3150 Dundas Street West, Unit 4, Oakville, ON L6M 4J3, Canada
• Email: [email protected]
• Phone: +1 (905) 847-3926

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, unenforceable, or contrary to applicable law by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

Where necessary, the invalid or unenforceable provision will be modified to reflect the original intent as closely as possible while remaining lawful and enforceable.

Maple Peak Wellness Inc. thanks you for choosing our services and encourages you to review these Terms periodically.